Shipping & Payment Information
We make everything to order here at Atayne. This means most items are shipped within 5-10 business days of receiving the order. (If looking for a quick gift, our Hybrid tees ship the quickest, if your size is in stock. Or send an electronic Atayne gift certificate.)
Please note, shipments are not made on weekends nor holidays. All orders shipping to US addresses are shipped via US Postal Service First Class Mail Package (or Priority Mail on occasion). Once the order is shipped, you should receive it in 1 to 6 days, depending on your distance from New England.
If you place an order online, you can check the status of your order via the email confirmation you receive. The email confirmation will provide a USPS shipment tracking number. Through www.usps.com, you can track your shipment delivery.
All international orders, including Canada, are shipped International First Class Mail. At this time, shipment delivery of these orders cannot be tracked online.
Atayne currently accepts the following payment methods:
- American Express
- Diner’s Club
- Atayne Gift Certificates
Applicable sales tax will be charged on total merchandise, including shipping and handling fees for all orders. We will not charge your credit card until the date we ship your gear to you. Orders are subject to verification and acceptance before shipping.
We cannot be responsible for typographical errors made when typing in your information (shipping or payment method). However, if we do find an error, we attempt to contact you to correct the information.
Returns & Exchanges
All Atayne gear comes with our love guarantee: if you do not love your Atayne gear, please contact us, and we will try to right any wrong.
If you need to exchange or return an item, please send us an email through the form below. Please do not just ship the item back to us in Massachusetts; this will delay the processing of your exchange/ return! Once your item has been returned to us in good condition, we will refund your original payment method, minus our cost of shipping and handling. Or if you need a size exchange, we will begin making your new item once we've received the original in good condition.
We reserve the right to limit returns, especially if multiple quantities have been ordered. No returns will be allowed for items purchased at discount or via our Flash Sale. Thanks for your understanding and support of Atayne, a small company trying to still manufacture here in the US and offer you a lot of variety!